Delivery reliability crucial for quick delivery of material handling systems

Companies are placing ever greater demands on project turnaround times. People expect a new final packaging lines or logistics system to be up and running within a few months. This requires suppliers who deliver their components quickly and on time. Qimarox is responding with a sophisticated product design and manufacturing process that guarantees short lead times. ‘If all suppliers would operate like this all our projects would run a lot smoother.’

Qimarox is a global provider of components for material handling systems such as vertical transport systems, palletising modules, rotary ring stretch wrappers and stretch wrappers. The modular design of our components ensures quick delivery times. This has the advantage that our machines are largely made up of standard parts, so that little or no time is needed for engineering. Engineering has a habit of eating up a lot of your time.

An additional advantage of a modular design is that the standard components can largely be produced from stock, allowing Qimarox to respond quickly to orders. Good cooperation with the suppliers does the rest. Transparent agreements ensure that Qimarox – and its customers – aren’t faced with unpleasant surprises and end up having to tolerate delays in delivery times.

Single point of contact for customers

Delivery reliability begins with your first contact with system integrators.   When they ask for a quote, they expect a quick reply. ‘Qimarox is our preferred supplier when it comes to vertical transport systems, which we use quite often in our projects. When I ask Qimarox for a cost calculation or quote, I always receive a prompt reply. That makes me very happy’, says Ronan Dervin, responsible for sales support at Alvey, an international specialist in industrial automation.

Jack de Nijs, responsible for engineering at Overveld Packaging, agrees. ‘We’ve been working with Qimarox for years now. Altogether, we’ve already integrated a few dozen product elevators into our packaging lines and have a designated contact at Qimarox, who knows exactly what we ordered in the past. He knows exactly what kind of product lifts we require in terms of control and safety components. When we ask for a quote, it always contains exactly the right options, and there is no need to discuss it all again and again’, according to De Nijs.

In China in only eight weeks

Many customers praise the short delivery times and reliability of the machines. According to Martijn Herder, CEO of Inther Logistics Engineering, this is largely due to the modular design of the machines.  ‘We occasionally use the Prorunner mk5, which is a great product elevator for compact spaces. Thanks to its modular design with standard components the height is easy to adjust, which allows Qimarox to offer short delivery times. We recently used several product lifts in projects in China. Within eight weeks of the order confirmation, the machines were on location, says Herder.

Especially since material handling systems are currently in great demand, delivery times can be very long. Herder: ‘Some suppliers can take up to 16 to 18 weeks, and this is only for relatively simple components. Of course, occasionally something will go wrong, but Qimarox are happy to figure it out together. I really appreciate how they’re open to feedback and then use it to improve even further.’

In accordance with agreed specifications

Overveld is also satisfied when it comes to the delivery of the machines. ‘Qimarox recently delivered another four product lifts. They were delivered exactly on time, and in accordance with the agreed specifications, which is what we have come to expect from Qimarox.  If all suppliers would operate like this all our projects would run a lot smoother’, De Nijs explains.

About Qimarox

Qimarox is a leading manufacturer of components for material handling systems characterised by ruggedness and reliability. Innovative concepts, patented technologies and continuous development allow Qimarox (which emerged from Nedpack) to manufacture product lifts and palletisers that combine flexibility and productivity with a low total cost of ownership. System integrators and original equipment manufacturers from across the globe use the machinery of Qimarox in end-of-line systems and storage and order picking systems in various industries. Please visit www.qimarox.comfor more information.

Qimarox: new name for a proven strategy

Nedpack has transferred the development and manufacture of standard components to a company with a new name: Qimarox. The reason for this is the different approach of Nedpack and Qimarox. Whereas Nedpack will mainly focus on end users of end-of-line packaging systems, Qimarox will set its sights on system integrators and original equipment manufacturers. ‘We are certain that Qimarox will be a great success’ says Nedpack‑founder Peter Hannessen.

This strategy is embodied in the huge success of the Prorunner mk5, the vertical conveyor that has developed rapidly in recent years and been nominated for the Logistica Award recently. Pieter Hannessen and his team have succeeded in significantly reducing the cost of this machine, which has led to the exponential increase of demand for this vertical conveyor. System integrators from different industries use the Prorunner mk5 in their projects. The machine with the patented drive system is currently being used in the final packaging lines and storage and order picking systems of countless companies across the globe. ‘The past three years, the number of lifts produced has doubled every year,’ says Pieter Hannessen, who founded Nedpack in 1995.

Moving forward

Following the success of the Prorunner mk5, Hannessen decided to give the Components Division a new name: ‘Qimarox’. The newly created Quimarox brand will focus only on the development and manufacture of standard components. ‘We want to continue down our new path at an accelerated pace.’ As with the Prorunner mk5, we have now also further developed and improved our Highrunner mk7 palletiser. The cost of this machine too has been greatly reduced, ‘says Pieter Hannessen.

Qimarox develops and manufactures products that are sold exclusively by system integrators and original equipment manufacturers (OEMs). ‘Qimarox has good contacts with partners worldwide. Qimarox furthermore ensures that these partners receive proper training, so they know how these products can be applied and integrated. A number of partners have already been certified’, says Hannessen.

Day-to-day management

The daily management of Qimarox will be done by Jaco Hooijer, who until now was responsible for sales. ‘By focusing on product development, we are able to reduce costs and manufacture on a larger scale. We have already been doing this for product lifts and palletisers, but will be adding more solutions,’ said Hooijer.

One of Hooijer’s goals is to get Qimarox onto the ‘Preferred Supplier List’ of end customers. Many companies have such a list of preferred suppliers for, for example, engines, cylinders, and PLCs. ‘Our components allow end customers to obtain quality products at a good price. That’s why our components belong on that list.’

Pieter Hannessen will remain involved with Qimarox and will focus more on product development. ‘That’s where my heart lies,’ said Hannessen. 

About Qimarox

Qimarox is a leading manufacturer of components for material handling systems that are characterised by robustness and reliability. Innovative concepts, patented technologies, and continuous development allow Qimarox to manufacture product lifts and palletisers that link flexibility and productivity to a low total cost of ownership. System integrators and original equipment manufacturers from across the globe use the machinery of Nedpack in end-of-line systems and storage and order picking systems in various industries. Please visit www.qimarox.com for more information.